| Term Name |
Term |
Comments |
| Monthly Workstation Rate |
Call for Pricing |
Pricing is based on volume and complexity of network |
| Monthly Server Rate |
Call for Pricing |
Pricing is based on volume and complexity of network |
| Manage Network Devices Monthly Rate |
Call for Pricing |
Pricing is based on volume and complexity of network |
| Project / Planning Consulting Labor |
Charged per hour for non-covered charges |
Only for major projects,otherwise everything is included |
| Commitment Term |
Month to Month |
No long term commitment |
| Service Level Agreement |
20 minutes or less(7:00 AM to 7:30 PM),30 minutes or less (7:30 PM to 7:00 AM) 24 x 7 Support |
20 minutes or less(7:00 AM to 7:30 PM),30 minutes or less (7:30 PM to 7:00 AM) 24 x 7 Support |
| Ticket Management |
|
Access to ticketing system for ticket submission,oversight,and reporting |
| Managed Services |
|
Proactive Service Delivery |
| Requirements |
Minimum of 10 Workstation and/or at least 1 Server |
Billing Term:Due by the first day of the month of service |