IT Support
Do You Want The Equivalent Of Your Own IT Department, Ready To Help Whenever You Need, But Without The Associated Staffing Issues And Costs?
This is exactly what you get with our itCARE service contract and much more…
Why Take Out A itCARE Contract?
With itCARE we take total responsibility for the smooth running of your systems, so you don’t have worry about them. itCARE provides you with a highly effective computer maintenance and support service for a low fixed monthly price, so you know exactly what your IT budget will be, with no surprises.
Our proactive approach to maintaining your computer systems, even when they appear to be operating perfectly, is unique and means that the number and severity of problems you will encounter is massively reduced compared to the usual break and fix approach. We prevent things going wrong in the first place, yet we’re able to respond quickly when they do, saving you time and money!
What Are The Key itCARE Benefits?
Real Cash Savings
- By reducing faults, maintaining system efficiency and providing you with advice on best use, we can help to save you thousands of pounds a year.
- A fully managed service which offers the quality, reliability and trust of your own in-house IT department but at a fraction of the cost.
Your IT Responsibilities Are Removed
- You and your staff can again focus on making your business a success rather than worrying about the technology.
- Leave the operation of your computer systems to the experts to ensure they run well. Don’t worry any more about breakdowns, viruses, Spyware or other risks.
Your Systems Are Proactively Monitored To Prevent Problems
- Regular housekeeping and servicing massively reduces the deterioration of your computers which slowly robs the business of time and efficiency, reduces system crashes which lead to costly repairs and significant loss of productivity, and prolongs the life of your computers.
- Keeping your anti-virus and anti-Spyware software fully up to date and systems regularly checked and security-patched ensures your data remains safe and secure.
You Have Immediate Access To IT Professionals When You Need Them
- Should your IT not work as you would expect, if a staff member wants to know how to carry out a computer task or you want to know whether you are doing something the most effective way, whether simple or otherwise, just ask.
- An IT professional will be available immediately to provide real IT support on the phone, using remote control technology to see what you can see and securely take over your computer screen to help you, if you wish
What Exactly Does itCARE Give You?
1. Unlimited Telephone Support*
You and your staff have direct access to our friendly local technical experts via our telephone helpline or our online support service.
2. Unlimited Remote Support Service*
Within minutes or even seconds of your call our technicians can view and operate any of your computers or servers from our control centre, saving you time and money. It is totally secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
3. On-Site Visits (Depending on contract level)
In the unlikely event we can’t fix your system remotely we will arrange for one of our locally based engineers to attend your site at your convenience.
4. Proactive Maintenance
Our itCARE system will run regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. We’ll defragment the disk, check it for errors, remove temporary files and give your computer a general spring clean each and every month. This will help to ensure your computers continue to run as smoothly as the day they were bought
5. 24/7 Monitoring
Our sophisticated systems constantly monitor your computers for early signs of trouble. Often we find faults and fix them even before you’re aware that anything is wrong, preventing costly interruption to daily activities.
6. Microsoft Updates
We will make sure your Microsoft software has the latest software patches installed, keeping your system more secure and efficient.
7. Security Maintenance
We make sure that your anti-virus software and Spyware protection is kept up to date, ensuring they will keep your computer secure and free from danger. One of the major causes of virus attacks is installed but poorly maintained anti-virus software.
8. Help And Advice
We’re not just here to keep your computer systems running smoothly. We know lots about computers and how to use them to the full, and we’re happy to share this knowledge with our itCARE clients. We will be delighted to offer you as much advice and guidance as you need on getting the most from technology to either drive your business forward or to have an easier life, or both, depending on your goals.
9. Fully Managed Backup System (optional)
We can provide a range of high security, fast restore back-up solutions including a fully managed back-up service for total peace of mind.
Which Is The Right itCARE Contract For You?
View the table to see which one best fits your requirements.